Most of the difficulty with agents is not the model. It is that an agent sits between a user and a system that was designed on the assumption a user would be there in person.
This piece walks through how we think about it at Paycux, what we have changed our minds about, and where the sharp edges are.
Where the identity has to live
Where the identity has to live deserves its own treatment. Consent is the part most implementations get wrong. Asking once at install time and then acting indefinitely is not consent; it is a standing grant with no expiry and no visibility.
The audit trail matters more here than in any human flow. When something goes wrong, the question is never "did the user intend this" in the abstract — it is which agent, acting under whose authority, made which call, and whether the record can prove it.
What you will build
What you will build is where this gets concrete. The audit trail matters more here than in any human flow. When something goes wrong, the question is never "did the user intend this" in the abstract — it is which agent, acting under whose authority, made which call, and whether the record can prove it.
Consent is the part most implementations get wrong. Asking once at install time and then acting indefinitely is not consent; it is a standing grant with no expiry and no visibility.
- Scope every agent credential to one principal and one task
- Give tokens minutes of life, not days
- Record which agent acted, under whose authority, on what
- Make revocation a single call that takes effect immediately
Step 1: Resolve the acting user server-side
Step 1: Resolve the acting user server-side deserves its own treatment. The audit trail matters more here than in any human flow. When something goes wrong, the question is never "did the user intend this" in the abstract — it is which agent, acting under whose authority, made which call, and whether the record can prove it.
The audit trail matters more here than in any human flow. When something goes wrong, the question is never "did the user intend this" in the abstract — it is which agent, acting under whose authority, made which call, and whether the record can prove it.
Step 2: Call the provider without holding the token
Step 2: Call the provider without holding the token is where this gets concrete. An agent's credential should describe what it may do, not who owns it. Scope it to the narrowest set of operations that make the task possible, bind it to a single principal, and give it a lifetime measured in minutes rather than days.
Consent is the part most implementations get wrong. Asking once at install time and then acting indefinitely is not consent; it is a standing grant with no expiry and no visibility.
The audit trail matters more here than in any human flow.
Step 3: Mint the tool surface per request
Step 3: Mint the tool surface per request is where this gets concrete. Consent is the part most implementations get wrong. Asking once at install time and then acting indefinitely is not consent; it is a standing grant with no expiry and no visibility.
An agent's credential should describe what it may do, not who owns it. Scope it to the narrowest set of operations that make the task possible, bind it to a single principal, and give it a lifetime measured in minutes rather than days.
Step 4: Take away the tools it should not have
Step 4: Take away the tools it should not have deserves its own treatment. The audit trail matters more here than in any human flow. When something goes wrong, the question is never "did the user intend this" in the abstract — it is which agent, acting under whose authority, made which call, and whether the record can prove it.
Consent is the part most implementations get wrong. Asking once at install time and then acting indefinitely is not consent; it is a standing grant with no expiry and no visibility.
Step 5: Audit the person, not the service account
That brings us to step 5: audit the person, not the service account. The audit trail matters more here than in any human flow. When something goes wrong, the question is never "did the user intend this" in the abstract — it is which agent, acting under whose authority, made which call, and whether the record can prove it.
An agent's credential should describe what it may do, not who owns it. Scope it to the narrowest set of operations that make the task possible, bind it to a single principal, and give it a lifetime measured in minutes rather than days.
Where this leaves us
The pattern repeats across every system we have looked at: the hard part is not the mechanism, it is keeping the mechanism honest as the surrounding assumptions change.
If you are working through the same problem and want to compare notes, the docs cover the mechanics and the console shows the behaviour on your own data.
Everything here, already built
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