Support Plans
Get expert help and around the clock support
All customers have access to documentation, email support and in-product web support. Premium plans add expert guided integration and agreed response targets.
Compare
Support plans and features
| Plan | StandardIncluded On every account, at no extra cost. | ScalePopularContact us For teams with a live enterprise customer. | EnterpriseCustom For teams carrying commitments of their own. |
|---|---|---|---|
| Channels | |||
| Email support | Included | Included | Included |
| In-product web support | Included | Included | Included |
| API status notifications | Included | Included | Included |
| Private Slack channel | Included | Included | Included |
| Video call support | Not included | Included | Included |
| Guidance | |||
| Technical onboarding guidance | Not included | Included | Included |
| Dedicated technical account manager | Not included | Not included | Included |
| Quarterly architecture review | Not included | Not included | Included |
| End-user configuration support | Not included | Not included | Included |
| Response time guarantee | |||
| P1 response target | Not included | Agreed per contract | Agreed per contract |
| P2 response target | Not included | Agreed per contract | Agreed per contract |
| Round-the-clock coverage | Not included | Not included | Included |
Response targets are agreed per contract and set out in your order form. Business hours are Monday to Friday in the time zone named in that contract; Enterprise plans can extend coverage outside them.
Included for all accounts
You are never on the free-tier support island
The baseline below is not a trial. It stays switched on whether or not you ever buy a support plan.
Documentation and example apps
Protocol guides, API reference and runnable examples for every SDK.
Email support
Reach a person who can read your logs, not a ticket queue that reads a script.
In-product web support
Raise an issue from the dashboard with your environment already attached.
API status notifications
Subscribe to incident updates for the services your integration depends on.
Secure out of the box
Built to satisfy your customer’s security review
Paycux is designed for GDPR and KVKK obligations from the start. SOC 2 Type II (planned) and ISO 27001 (planned) — we will publish the reports when the audits are complete, and claim nothing before then.
Enterprise commitments
Severity levels, escalation and service credits
Enterprise accounts sit under a written service level agreement covering what is in scope, how incidents are classified, and how they escalate when the first responder is not enough.
Get started today
Start on the Standard plan, and move up only when a customer of yours makes it necessary.