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Support Plans
All customers have access to documentation, email support and in-product web support. Premium plans add expert guided integration and agreed response targets.
Compare
| Plan | StandardIncluded On every account, at no extra cost. | ScalePopularContact us For teams with a live enterprise customer. | EnterpriseCustom For teams carrying commitments of their own. |
|---|---|---|---|
| Channels | |||
| Email support | Included | Included | Included |
| Public status page (live readiness probes) | Included | Included | Included |
| Private Slack channel | Included | Included | Included |
| Video call support | Not included | Included | Included |
| Guidance | |||
| Technical onboarding guidance | Not included | Included | Included |
| Dedicated technical account manager | Not included | Not included | Included |
| Quarterly architecture review | Not included | Not included | Included |
| End-user configuration support | Not included | Not included | Included |
| Response time guarantee | |||
| P1 response target | Not included | Agreed per contract | Agreed per contract |
| P2 response target | Not included | Agreed per contract | Agreed per contract |
| Round-the-clock coverage | Not included | Not included | Included |
Response targets are agreed per contract and set out in your order form. Business hours are Monday to Friday in the time zone named in that contract; Enterprise plans can extend coverage outside them.
Included for all accounts
The baseline below is not a trial. It stays switched on whether or not you ever buy a support plan.
The implemented API contracts at /docs/implemented; the rest of the docs describe the planned surface.
Reach a person who can read your logs, not a ticket queue that reads a script.
Secure out of the box
Paycux is designed for GDPR and KVKK obligations from the start. SOC 2 Type II (planned) and ISO 27001 (planned) — we will publish the reports when the audits are complete, and claim nothing before then.
Enterprise commitments
Enterprise accounts sit under a written service level agreement covering what is in scope, how incidents are classified, and how they escalate when the first responder is not enough.
Start on the Standard plan, and move up only when a customer of yours makes it necessary.