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Engineering3 June 2026·3 min read

Migrating identity providers without a flag day: A zero-downtime playbook

A design is a set of bets.

Paycux engineering

A design is a set of bets. Writing down which bets you are making — and what would have to be true for them to be wrong — costs an afternoon and saves a rewrite.

This piece walks through how we think about it at Paycux, what we have changed our minds about, and where the sharp edges are.

The core principle: No flag days

The core principle: No flag days deserves its own treatment. Idempotency is not a nice-to-have in any system with retries. Key on an identifier the caller supplies, store the outcome, and return the same answer to the same key rather than doing the work twice.

Measure before you optimise, then measure the thing users feel rather than the thing that is easy to instrument. A p50 that looks fine while the p99 is unusable is a reporting failure, not a performance one.

Phase 1: Shadow authentication

Consider phase 1: shadow authentication. Idempotency is not a nice-to-have in any system with retries. Key on an identifier the caller supplies, store the outcome, and return the same answer to the same key rather than doing the work twice.

Idempotency is not a nice-to-have in any system with retries. Key on an identifier the caller supplies, store the outcome, and return the same answer to the same key rather than doing the work twice.

  • Name the boundary before you cross it
  • Measure what users feel, not what is easy to instrument
  • Make every retried operation idempotent
  • Write down the assumption that would invalidate the design

Phase 2: Gradual user migration via JIT provisioning

Phase 2: Gradual user migration via JIT provisioning is where this gets concrete. Idempotency is not a nice-to-have in any system with retries. Key on an identifier the caller supplies, store the outcome, and return the same answer to the same key rather than doing the work twice.

Measure before you optimise, then measure the thing users feel rather than the thing that is easy to instrument. A p50 that looks fine while the p99 is unusable is a reporting failure, not a performance one.

Phase 3: Password hash import

Phase 3: Password hash import deserves its own treatment. Idempotency is not a nice-to-have in any system with retries. Key on an identifier the caller supplies, store the outcome, and return the same answer to the same key rather than doing the work twice.

Measure before you optimise, then measure the thing users feel rather than the thing that is easy to instrument. A p50 that looks fine while the p99 is unusable is a reporting failure, not a performance one.

Make the boundary explicit.

Phase 4: SSO connection cutover

Consider phase 4: sso connection cutover. Idempotency is not a nice-to-have in any system with retries. Key on an identifier the caller supplies, store the outcome, and return the same answer to the same key rather than doing the work twice.

Idempotency is not a nice-to-have in any system with retries. Key on an identifier the caller supplies, store the outcome, and return the same answer to the same key rather than doing the work twice.

Putting it all together

Consider putting it all together. Measure before you optimise, then measure the thing users feel rather than the thing that is easy to instrument. A p50 that looks fine while the p99 is unusable is a reporting failure, not a performance one.

Measure before you optimise, then measure the thing users feel rather than the thing that is easy to instrument. A p50 that looks fine while the p99 is unusable is a reporting failure, not a performance one.

Where this leaves us

None of this is exotic. It is the ordinary discipline of deciding what you own, writing down what you assume, and making the failures loud enough to notice.

If you are working through the same problem and want to compare notes, the docs cover the mechanics and the console shows the behaviour on your own data.

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