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Kestrel Analytics stopped doing manual user provisioning

Onboarding a 900-seat customer used to mean a CSV and a weekend.

Illustrative example

Kestrel Analytics is a composite example, not a named customer. The situation and the way it was solved are drawn from what teams actually bring to us; the company itself is invented. Real customer stories are published only with the customer’s permission and their own name on them.

900
seats provisioned automatically
same day
deprovisioning
0
CSV imports

The situation

Every large customer arrived with a spreadsheet of users. Someone imported it by hand, and every leaver was a support ticket that took days to reach the right person.

What they did

Directory Sync connects to whatever the customer runs — Okta, Entra ID, Workday — and delivers create, update and deactivate as events with a single shape.

What changed

Deprovisioning is now the same day as the HR system, not the same quarter. Nobody imports a CSV.

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