Illustrative example
Larkspur Finance is a composite example, not a named customer. The situation and the way it was solved are drawn from what teams actually bring to us; the company itself is invented. Real customer stories are published only with the customer’s permission and their own name on them.
5 min
access token
server-side
refresh
0
complaints
The situation
Shortening it naively meant signing people out mid-task, which is the fastest way to have the change reverted.
What they did
Access tokens became short-lived with server-side refresh, so the session survives while the credential does not.
What changed
The defensible answer and the usable product turned out to be the same configuration.
Add SSO, the easy way
Everything in this story is something the platform already does. Start with the quickstart and have a working sign-in this afternoon.