Illustrative example
Patchwork Grid is a composite example, not a named customer. The situation and the way it was solved are drawn from what teams actually bring to us; the company itself is invented. Real customer stories are published only with the customer’s permission and their own name on them.
0
forced sign-outs
parallel
running
external_id
preserved
The situation
A forced migration usually means signing everybody out on a Tuesday and hoping the support queue holds.
What they did
Accounts were imported with their original identifiers, and both paths ran in parallel until sign-in volume matched.
What changed
Nobody was signed out. The old provider was switched off after the numbers agreed, not before.
Add SSO, the easy way
Everything in this story is something the platform already does. Start with the quickstart and have a working sign-in this afternoon.