Illustrative example
Saltmarsh Legal is a composite example, not a named customer. The situation and the way it was solved are drawn from what teams actually bring to us; the company itself is invented. Real customer stories are published only with the customer’s permission and their own name on them.
TOTP + SMS
both supported
at enrollment
recovery codes
2 weeks
full rollout
The situation
Rolling out a second factor to a non-technical user base usually means a week of lockouts and a queue nobody can clear.
What they did
Enrollment issues recovery codes at setup rather than after the first lockout, and the flow is the same on every method.
What changed
The rollout produced fewer tickets than the release before it.
Add SSO, the easy way
Everything in this story is something the platform already does. Start with the quickstart and have a working sign-in this afternoon.